Our vision and values

"We're here to deliver outstanding care to the people of Somerset through a culture of listening, learning and continuous improvement."

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Our vision

To deliver outstanding care to the people of Somerset through a culture of listening, learning and continuous improvement.

Our values

Outstanding Care

  • We treat everyone with dignity, kindness and respect.
  • We involve patients, relatives, carers and colleagues in decision-making.
  • I ensure that my actions contribute to outstanding care, regardless of my role.
  • I admit mistakes, apologise and learn from them.
  • I champion the health, safety and wellbeing of patients, relatives, carers and colleagues.
  • I speak up when others can’t.

Working Together

  • We’re at our best when we pull together and work as a team.
  • Our success depends on our ability to work well with patients, colleagues, other teams, and outside organisations.
  • I collaborate with others to achieve shared goals.
  • I communicate clearly and appropriately.
  • We work together to overcome challenges.
  • I ask for help and always assist those in need.
  • I thank colleagues for their contributions and celebrate shared successes.
  • I use resources effectively, treating every £ as if it were my own.

Listening and Leading

  • We’re all leaders, whether caring for patients, motivating colleagues or doing our job to the best of our ability.
  • We seek to do the right thing and act as an example to others.
  • We adapt to change.
  • I lead with empathy, taking responsibility for how my emotions and actions affect others.
  • I inspire others to embrace change, encouraging them to see their part in the bigger picture.
  • I strive to be the best I can be.
  • I value the opinions and contributions of colleagues, patients and others.
  • I encourage innovation and am open to new ideas.
  • I listen with interest and take action if I am able.