One of our reception team will ask you to pay for your treatment at your first visit or show proof you do not have to pay for treatment (exemption).

If you are unsure whether you are exempt, you will need to pay for your dental treatment. You can claim a refund for this after your treatment if it is later confirmed you are exempt from charges.

Unfortunately you will receive a penalty charge if you claim exemption incorrectly so it’s worth checking. If you are unsure whether you need to pay for dental treatment, or would like to know how much you will be charged, please follow the links below for national guidance:

• https://www.nhs.uk/common-health-questions/dental-health/how-much-will-i-pay-for-nhs-dental-treatment/
• https://www.nhs.uk/common-health-questions/dental-health/who-is-entitled-to-free-nhs-dental-treatment-in-england/
• https://www.nhsbsa.nhs.uk/dont-get-caught-out-penalty-charges/check-you-tick

Your first appointment

When you arrive at your appointment a dental receptionist or dental nurse will confirm your details and take your medical history form so this is ready for the dentist. They will also take your payment or proof of exemption.

At this first appointment the dentist will give you:

• A thorough examination of teeth and gums, including X-rays if necessary
• An explanation of different treatment options, that will be tailored to your treatment needs
• A written treatment plan and estimate of cost
• Advice on how to keep your teeth and gums healthy
• Information about any possible referral to another dental professional, such as a dental therapist
• Advice about whether we will be providing all of your dental treatment, or part of it
• Treatment if you are in pain, and both you and the dentist agree to treatment.

We ask you to:

• Provide us with a full and detailed medical history and keep us informed of any changes
• Give us at least 24 hours notice if you need to cancel your appointment. If you miss more than two appointments during a course of treatment we reserve the right to end that course of treatment. This means that if you pay for your treatment you will have to pay again if you wish to continue your treatment
• Pay bills promptly – you will be asked to pay at your first appointment
• Provide proof you do not have to pay charges (exemption), if appropriate
• Treat our staff with respect and courtesy
• Follow, to the best of your ability, any advice we may give you about keeping your gums and teeth healthy.

After your first appointment the receptionist or dental nurse will be able to make further appointments with you. We have a mobile phone text reminder service, please let the receptionist know if you would like to receive text reminders about your future appointments.